Mediation is an informal process for helping people who have a dispute to sort it out for themselves without going to court.
A mediator is a neutral third person who encourages those in the dispute to talk to each other about the issues. The mediator is not an advice-giver or decision-maker. The parties examine the real problems, large or small. They then create and agree upon an outcome that meets their needs and addresses their concerns
Construction Claims Consultants Pty Ltd comes up with the results.